# after-sales service
Latest news and articles about after-sales service
Total: 3 articles found
Lifetime Warranties That Don’t Last: How Chinese Automakers Turned a Trust Signal into a Legal Minefield
Chinese automakers' increasingly common 'lifetime' warranties are being routinely limited or denied through narrow contract terms, service requirements, and administrative loopholes. The practice exposes gaps in regulation and enforcement, undermines consumer trust, and poses reputational and financial risks to manufacturers as vehicles age and failures increase.
Xiaomi Auto Grows Its Retail Footprint — Six New Stores Added in February as the EV Push Deepens
Xiaomi Auto added six new retail outlets in February as it deepens its move into China’s electric-vehicle market. The openings accompany the company’s emphasis on active-safety performance, large assisted-driving mileage and heavy staffing for safety work, signalling a shift toward a hybrid online-offline sales and service model.
Retail Demo Backfires: Xiaomi Staff Tosses Phone to Prove Durability — Screen Cracks, Public Questions Follow
A Xiaomi store employee’s attempt to demonstrate a phone’s drop resistance ended with the device’s screen cracking, and the clip sparked online mockery and questions about who should pay for repairs. The incident underscores how live retail demonstrations can backfire, creating reputational and liability headaches for manufacturers and retailers.