Latest news and articles about customer service
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A Bank of Tianjin customer who opened an account in 1997 was initially denied a complete printout of his account history because the branch said the time span was "too long." After media attention the branch produced records dating back to 1999, but earlier entries remain inaccessible due to technical limits. The incident highlights archival gaps, legal constraints on third‑party records and reputational risks for Chinese regional banks.
