Automotive Consumer Services White Paper Identifies Digital Platforms and AI as Industry Upgrade Drivers

According to China News Service, Dongchedi, the China Automobile Dealers Association, and CATARC Info Tech jointly released an industry white paper defining the scope of automotive consumer services. The report highlighted digital platforms and artificial intelligence as decisive variables driving comprehensive industry upgrades. Consumer decision-making has increasingly shifted online, with Dongchedi data indicating that users spent an average of 28 minutes browsing vehicles in 2025. White paper survey data revealed online penetration reached 52% for confirming brand models, 71% for comparing prices, and 58% for checking reputation reviews. In the aftermarket sector, expanding new energy vehicle ownership has shifted service focal points toward charging operations alongside maintenance for battery and electrical systems. Survey findings demonstrated that over 60% of new energy vehicle users have received remote diagnostics, over-the-air updates, or software services. The white paper observed that digital platform enterprises operate as industrial organizers across service chains. Additionally, artificial intelligence serving automotive consumer services is transitioning from an operational efficiency instrument into foundational infrastructure driving industrial change.