Hangzhou Deploys Public Data and Artificial Intelligence to Enhance Tourism Experiences

China News Service reported that artificial intelligence is reshaping tourism through smart destinations, personalized itineraries, multilingual assistance, and cross-border visitor flow forecasting across digital service workflows. Hangzhou operates the Hangxiaoyi system as an effort to turn government data into public tourism services, working backwards from visitors' concrete perceptions to position technology properly. According to the Hangzhou Cultural and Tourism Development Center, Hangzhou partnered with meteorological authorities to turn weather data into an osmanthus appreciation index delivered through Hangxiaoyi and a cultural tourism entry portal. Hangzhou Municipal Bureau of Culture, Radio, TV and Tourism Deputy Director Qian Chaoli proposed evaluating service quality through an itinerary ratio concept that measures minimizing queues, traffic delays, and repetitive administrative procedures. Hangzhou constructed a collaborative framework across government departments, enterprises, and local residents, with municipal reform officials coordinating luggage logistics among railways, airports, subways, and commercial entities while public tourism data platforms share foot traffic, occupancy, and pricing information.

A visually impaired child beside Hangzhou's West Lake used a 27-gram Hangxiaoyi AI badge to listen to a story about local pears without relying on a phone or screen.